Frequently Asked Questions

Where is Houston Christmas Village located?

1000 Hwy 6, Houston, TX 77082 (West Oaks Mall)

What is included in admission?

General Admission tickets include access to all light attractions, the Game Zone, and the Selfie Area.

What items can I bring?

You can bring outside food, strollers, wheelchairs, and wagons.

What are the operating hours?

Houston Christmas Village is open Monday to Sunday from 5pm-11pm.

Is Houston Christmas Village open on holidays?

Yes! Houston Christmas Village is open November 15-January 6 including holidays.

When do gates close?

Gates close each night at 10:30pm.

Can I buy tickets at the entrance?

Yes, you may buy tickets at the event entrance.

Do I need to print my tickets if purchased online?

No, you do not need to print your tickets but you do need to electronically download your tickets to show the attendant upon entering.

Is there a military discount?

Yes, reduced ticket prices are offered for Military/Veteran personal at this link. Please be sure to bring your Military ID to show at the event.

How much is parking?

North Pole or South Pole Parking (includes complimentary golf carts to shuttle over to the entrance):

  • Advance Purchase: $10
  • At Gate Purchase: $15

VIP/Valet “Elf Assisted” Parking:

  • Advance Purchase: $30
  • At Gate Purchase: $40

Can I re-enter the same day after I leave?

No, re-entry to the event is not permitted.

Is Houston Christmas Village handicap accessible?

Yes, Houston Christmas Village is handicap accessible.

Is there a ticket exchange/refund policy?

All ticket sales are final. No exchanges or refunds will be issued.